Last Updated: [November 2023]
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you create an account or make a purchase on Matigan.com, we may collect your name, email address, shipping address, and payment information.
- Usage Data: We collect information about how you use our website, including your IP address, browser type, and device information.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill orders, including delivery and payment processing.
- To provide customer support and respond to inquiries.
- To send you marketing communications if you have opted in to receive them.
- To improve and personalize your experience on Matigan.com.
- To comply with legal and regulatory obligations.
3. Information Sharing
We may share your personal information with third parties in the following circumstances:
- With service providers who help us operate our website and deliver our services.
- To comply with legal obligations or respond to lawful requests from authorities.
- In connection with a sale, merger, or acquisition of all or part of our business.
4. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information.
- Opt-out of marketing communications.
- Withdraw your consent (if applicable).
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access or disclosure.
7. Contact Us
please contact us at email@example.com
Return Policy for Matigan.com – Art and Handmade Products
- General Information:
- Matigan.com strives to provide high-quality art and handmade products. Customer satisfaction is our top priority, and we are committed to making your shopping experience enjoyable.
- Return Eligibility:
- You have the right to return any item purchased on Matigan.com within 14 days from the date of delivery, in accordance with German consumer protection laws.
- Items Excluded from Returns:
- Some items may not be eligible for returns due to their nature (e.g., personalized or custom-made items). Please check the product description for specific return information.
- Return Process:
- To initiate a return, please follow these steps: a. Contact our customer support team at [provide contact information] to request a return authorization. b. Securely package the item(s) you wish to return, including all original packaging and documentation. c. Ship the item(s) to the address provided by our customer support team. d. Please retain proof of postage for your records.
- Refund Policy:
- Upon receiving the returned item(s), we will inspect the condition and process your refund within 14 days, in compliance with applicable legal requirements.
- Refunds will be issued to the original payment method used for the purchase.
- Return Shipping Costs:
- Customers are responsible for the cost of return shipping, unless the return is a result of a mistake on our part (e.g., wrong item shipped or a defective product).
- Customer Responsibilities:
- Please ensure that the returned item(s) are in their original, unused condition.
- Items returned in a damaged or incomplete state may not be eligible for a full refund.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to provide a replacement or a refund, as applicable.
- Contact Information:
- If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at [provide contact information].
- Legal Compliance:
- Our return and refund policy complies with German consumer protection laws and regulations.
- Modification of Policy:
- Matigan.com reserves the right to update and modify this policy as necessary. Please check our website for the most up-to-date information.